Say hello
ClipRemake is run by a small team, and the same people who build it read the mail. Whether something broke, a charge looks wrong or you want a trend added, we would like to hear it.
How to reach us
Email us: support@clipremake.com. If you are signed in, the feedback box in the app is just as good and already knows which account you are writing from.
Request a trend
Send us a link to the clip that is blowing up, or describe it in a sentence. Popular requests go up first; the newest templates show up first on the templates page.
What to include
- The email address on your account.
- A link to the video, or roughly when you made it.
- What went wrong, and what you expected instead.
- A screenshot, if there was an error message on screen.
Common topics
- Billing and refunds: a charge you do not recognise, or videos that did not arrive. Failed renders are refunded automatically; our refund policy covers the rest.
- A failed or strange video: tell us which template and photo you used and we will look at the render.
- Deleting your photos or your account: you can do both yourself, and our privacy policy explains what happens to the files.
- Business, press and partnerships: tell us what you have in mind and who you are writing for.
When we reply
We usually reply within 1–2 business days. One email is enough: a second one does not move you up the queue.